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Smart Hospital & Research Center
Frequently asked questions
Straight answers on appointments, reports, billing and what to expect on the day.
For patients & families
Common questions
Admission deposits depend on the specialty and room category. Our front office shares an estimate before admission and adjusts it against the final bill.
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NABL accredited reports for routine tests are typically ready within four hours and shared on WhatsApp and the patient portal.
Yes. We are cashless on 38 insurers and all major TPAs. Pre-authorisation averages under 90 minutes, including weekends.
For referring doctors
Clinical & referral questions
Portal messages and reports are sent only to the registered patient email and phone. Anonymous enquiries receive a ticket number instead.
Clinical notes are entered in the EMR. Patients see a simplified summary in the portal after the consult is signed off.
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Yes. Choose Online Appointment while booking. You will receive a link on WhatsApp once the slot is confirmed.
Pending appointments can be cancelled from the patient portal until the slot is approved by the front office.
Care, without the wait
Still have a question?
Our helpdesk will point you to the right department, insurer desk or doctor.